Cancellation, Refund & Tax Policy

Membership Cancellation

If you wish to cancel your membership, you can do so at any time by navigating to Membership via the top drop-down menu.

Refunds

We do not offer refunds on our Trailblazer Pro Memberships.

Tax

Global excl. New Zealand

We do not charge or collect taxes on membership transactions.

New Zealand

15% GST is charged on purchases.

Cancellation, Refund & Tax Policy – updated 13 July 2020

10 minute | Reflection

Beliefs

  • Are my beliefs pulling me above or below the line?
  • Are my beliefs true / real?
  • What would be possible if I changed my beliefs?
  • What new belief could I create to achieve what I know is possible? 

Be honest. Only you and your coach has access to this data.

Beliefs Map

Pulse

1 = Terrible | 10 = Fantastic
Can you label the feeling?
Can you label the feeling?
Why do you feel this way?

5 minute | Reflection

Taking

  • What am I avoiding responsibility for?
  • Where can I take responsibility & increase my sense of control & influence?

Be honest. Only you and your coach has access to this data.

Taking Responsibility

Pulse

1 = Terrible | 10 = Fantastic
Can you label the feeling?
Can you label the feeling?
Why do you feel this way?

5 minute | Reflection

Communication

  • Did I communicate Above The Line or Below The Line today?
  • What was the impact of my communication?

Be honest. Only you and your coach has access to this data.

Communication Reflection

Pulse

1 = Terrible | 10 = Fantastic
Can you label the feeling?
Can you label the feeling?
Why do you feel this way?

Discovering The Impact

When you think about your communication & what was the impact on you, your team & your work, can you find it on the guide?

Work / Project

  • Projects run on time/budget
  • High-quality work
  • Clear pathway forward irrespective of external factors that create uncertainty
  • Customers are happy
  • Business growth
  • New opportunities are created
  • Forward momentum
  • Positive culture
  • Abundance of creativity & innovation

Team

  • Everyone in the team participates
  • People support each other and use positive language
  • When someone is having a hard-time, everyone wants to jump in and help
  • People go above and beyond to help
  • People trust each other
  • People feel free to give feedback
  • Failure is seen as growth

You

  • Relaxed / absence of chronic stress
  • I know what I am doing, what my purpose is
  • I know that I can ask for help
  • I feel connected to my team
  • I know if I make a mistake, people will have my back and help me learn
  • I am passionate & excited about what I am doing
  • I feel energised coming into work
  • I can provide feedback to everyone & feel safe doing so

Winning: Above the line

Open / Connected / Energised / Focused / Growth Oriented / Optimistic / Innovative

Reactive / Defensive / Conflict / Distracted / Blame / Pessimistic / Stagnant / Disconnected

Losing: Below the line

Work / Project

  • Project delays/budget blowouts
  • Error-filled work / things go wrong
  • Unclear / no pathway forward
  • Customers are frustrated
  • Business is stagnant
  • No opportunities, only challenges
  • Everything feels hard
  • Blaming / Complaining culture
  • Scarcity mindset; nothing ever feels good enough

Team

  • Not everyone participates
  • Certain people dominate the conversation
  • Team feels disconnected
  • People work alone / in silos
  • Imbalance of work load across the team
  • Serious vibe
  • People don’t problem solve together
  • Problems become bigger than they need to be

You

  • I feel stressed out
  • I feel like I have to it all by myself
  • I feel afraid of people at work
  • I don’t know who to turn to to ask for help & support
  • I am worried about making mistakes & feel like I have to always get it right
  • I replay conversations in my head and worry about what people in my team think about me
  • I worry about whether I am good at my job

Locating Your Communication

Scan through different situations in your work day and reflect on the Statements, Behaviours & Mindsets you are bringing to each. Locate whether you are communicating Above the line or Below the line using the reference map below.

Statements

  • What can I learn from this?
  • How is the opposite as true?
  • How is this familiar?
  • I appreciate you for….
  • I take responsibility for…
  • I agree to…
  • I choose to…
  • I created…
  • How is this for me?
  • What I hear you saying…
  • Tell me more…
  • I feel…(sad, angry, scared, joyful, creative)

Behaviours

  • Relax under pressure / stress
  • Significantly change my posture
  • Take responsibility
  • Question my beliefs
  • Feel emotions
  • Listen actively
  • Speak unarguably
  • Make agreements
  • Appreciate & acknowledge others
  • Create a win for all situation
  • Be creative & collaborative
  • Deal with the facts not the circumstances

Mindsets

  • I am responsible
  • There are more than two possibilities
  • It is valuable to question my thoughts and beliefs
  • My feelings are intelligent
  • Approval, control and security are something I already have
  • I assume positive intent
  • I am curious & open
  • I am prepared to take action
  • Play and rest are key to peak performance

Winning: Above the line

Responsive / Curious / Growth & Learning

Reactive / Defensive / Recycling Drama

Losing: Below the line

Statements

  • I/You/They should
  • I/You/ They can’t
  • I’m right/They’re wrong
  • It’s hard
  • I’m trying
  • It’s not my fault
  • I’m confused
  • The “truth” is
  • I have to
  • You made me
  • I’m sorry (with an excuse)
  • Always/Never
  • “Why” questions
  • You’re not listening to me
  • It’s no use/I give up
  • My way or the highway
  • They don’t get it

Behaviours

  • Hold your breath
  • Fight/Flee/Freeze/Faint
  • See others as needing help
  • Find fault/Blame
  • Cling to an opinion/argue
  • Rationalise/Justify
  • Gossip
  • Get overwhelmed
  • Suppress emotions
  • Use distractions to relieve pain (food, media, work)
  • Enrol others to affirm my beliefs
  • Avoid all disconfirming data
  • Be sloppy with your agreements
  • Avoid conflict
  • Be judgmental (right/wrong, good/bad)

Mindsets

  • Being right is the most important thing
  • There is a threat to me occurring out there
  • There is not “enough”
  • I need another’s approval
  • Safety and security come from outside myself
  • I need to be in “control” (of things I can’t control)
  • There are only two options
  • To get to a solution, I have to be serious
  • I am better than/less than
  • There is a right/wrong way
  • There is no choice
  • My story about the situation is true

10 minute | Reflection

Weekly

The goal of a your weekly reflection is to review the week, the wins & the challenges, so that you can take the learnings forward.

Be honest. Only you and your coach has access to this data.

Weekly Reflections

Pulse

At work, how stressed have you felt this week?
How engaged in your work have you felt this week?
How empowered have you felt to solve your own problems?
How connected to your team have you felt this week?
How focused have you felt at work this week?
How energised have you felt this week?

2 minute | Performance

What's your

By identifying what’s worrying you & making a plan, you get freedom to do something about it.

Be honest. Only you and your coach has access to this data.

Unblock
Let's figure this one out together

1 minute | Reflection

Time to

Log an idea or a moment of learning. Think of your journal as a resource you can look back on for learnings. 

Be honest. Only you and your coach has access to this data.

Journal

Reflection

Are you going to change anything as a result of what you have been thinking about??

Idea

Are you going to try anything new?

1 minute | Reflection

Time to

The goal of a your check-in is to develop the mental skill of Awareness & track your progress over time.

Be honest. Only you and your coach has access to this data.

Check-in

Pulse

1 = Terrible | 10 = Fantastic
Can you label the feeling?
Can you label the feeling?
Why do you feel this way?

Take a mindful

Repeat 3 x before continuing

Mindful Moment