Learn By Watching

Key Mindsets

To be open is to allow the possibility of something new.

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Be thankful for what you have & what you are receiving. Reframe “the negative” into “what’s possible now I have this or know this?”

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Take on challenges & learn from them. Remember, nothing about the way we think & behave is fixed.

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Key Skills

Pay attention to what the speaker is saying. Use verbal & non-verbal queues to reinforce the fact you are listening.

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See the bigger picture & stay true to how you want to feel & act in any given moment. Remember you always have a choice.

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Seperate fact from story. Avoid making meaning from things, especially negative & destructive meaning e.g. I’m not good enough

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Practice & Preparation

Preparing to receive feedback starts a long time before you have a feedback conversation. Like building a house to withstand strong winds, you need a strong foundation to be able receive feedback well.

Know Your Tendencies

You’ve been getting feedback all your life, so there are no doubt patterns in how you respond.

  1. Brainstorm for 1 minute all the feelings you experienced during & after receiving feedback?
  2. Describe how you reacted to the feedback? What did you say and do?
  3. Describe what you thought about saying and doing but didn’t?
  4. Out of 10, how well do you feel the feedback conversation went?
  5. Now think of another time you received feedback and repeat these questions.
  6. Compare your experiences. What are the similarities? These are your tendencies.

Now you know your tendencies, is there:

  1. Anything you think doesn’t work for you when receiving feedback?
  2. Anything you’d do differently?

Do you want more Practice & Preparation?

Join PAVE and gain unlimited access to resources to support your soft skills development.

In The Moment

  1. Take a breath and just listen to what is being said.
  2. Feedback is just words. Sound waves. You are not in danger.
  3. Your role when receiving feedback is to acknowledge the opinion of the person giving you feedback. You don’t have to agree with their opinion.
  4. Be curious and ask questions. Take the opportunity to learn something about yourself & the other person.
  5. Use clarifying questions or ask the person to provide specifics so you can really understand what is being said.
  6. Review the Active Listening skill card for more details

Need Some Help?

Book a free 15-minute, no obligation conversation with one of our advisors.

Performance Coaching

AGILE5 for Agile Teams

7-12 week programme for agile teams looking to move from good to great. Unblock your teams, decrease stress & increase productivity & performance.

Discover More Programmes To Transform The Way You Work

10 minute | Reflection


The goal of a your weekly reflection is to review the week, the wins & the challenges, so that you can take the learnings forward.

Be honest. Only you and your coach has access to this data.

Weekly Reflections


At work, how stressed have you felt this week?
How engaged in your work have you felt this week?
How empowered have you felt to solve your own problems?
How connected to your team have you felt this week?
How focused have you felt at work this week?
How energised have you felt this week?

2 minute | Performance

What's your

By identifying what’s worrying you & making a plan, you get freedom to do something about it.

Be honest. Only you and your coach has access to this data.

Let's figure this one out together

1 minute | Reflection

Time to

Log an idea or a moment of learning. Think of your journal as a resource you can look back on for learnings. 

Be honest. Only you and your coach has access to this data.



Are you going to change anything as a result of what you have been thinking about??


Are you going to try anything new?

1 minute | Reflection

Time to

The goal of a your check-in is to develop the mental skill of Awareness & track your progress over time.

Be honest. Only you and your coach has access to this data.



1 = Very Calm | 10 = Very Stressed
Can you label the feeling?
Can you label the feeling?
Why do you feel this way?

Take a mindful

Repeat 3 x before continuing

Mindful Moment